Lift and Shift from Oracle Cloud to Salesforce Service Cloud.
Initially it the bit challenging the understand the configuration behind the scene within Oracle Cloud but somehow with the help of the client was able to get them, which really helped us to come out with flying colours for setting up Knowledge (Service Cloud) for the client.
Complete Customer support was migrated from Oracle to Service Cloud by creating Product Structure, building/utilising new sites, configuring support/knowledge base within Salesforce.
Client was really happy with the implementation because of the following reasons.
1 Enhanced the product/knowledge search by reducing the time by 72%.
2 Eliminated redundant search results
3 Multiple web pages were built within Service Cloud to enhance customer search capability.
4 Implementation in turn enhanced customer satisfaction which was truly outstanding.